Refund policy

30-Day Easy Returns

At Driftify, we want customers to feel confident about every purchase. If something isn’t right with your order, we offer a 30-day return window to help make the process simple.

Return Policy Overview

Return Window
Items may be returned within 30 days of delivery.

Item Condition
Returned products must be unused and in the same condition as received, including original packaging when possible.

Simple Returns
If you need to initiate a return, contact our support team and we will guide you through the process.

Return Costs

Defective or Damaged Products
If your item arrives defective or damaged during shipping, Driftify will cover the cost of return shipping and arrange a replacement.

Customer Remorse (Change of Mind)
If you wish to return an item because you changed your mind or ordered the wrong product, the customer will be responsible for return shipping costs. Original shipping costs are non-refundable.

How to Return an Item

Contact Support
Email us with your order number and reason for the return.
Package the Item
Place the item in its original packaging along with any accessories or documentation.
Send the Package
Follow the instructions provided by our support team to return the item.

Refund Process

Inspection
Once your return arrives, our team will inspect the item to confirm it meets the return requirements.

Refund Issuance
Approved refunds are issued to the original payment method and usually appear within 7–10 business days depending on your bank.

Exchanges

If you need a different item, color, or replacement, contact our support team and we will help arrange an exchange.

Order Cancellation

Orders can be canceled within 24 hours of being placed. After this period, your order may already be processed and unable to be modified or canceled.

Non-Returnable Items

Certain products may not be eligible for return due to safety or product-specific restrictions. If an item is non-returnable, this will be clearly stated on the product page.